Online Training FAQ

Where do I go to access the online training and assessments?
Go to ULearn and use the Search field to access courses and assessments.

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How long are assessments available to take after completing a course?
  • Financial assessments are available for six months.
  • HRMS assessments are available for two months.
  • If an assessment is not completed within this time period, the course will need to be completed again in order to get system access.

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What are the system and browser requirements for taking online courses and assessments?
You can review system and browser requirements for online courses and assessments on this page.

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What if I don't pass the pre-assessment in the beginning portion of the Basic Accounting course?
This pre-assessment is just a fun, check-your-knowledge type quiz. It does not count towards the assessment at the end of the course.

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How will the assessments be administered?
All assessments will be administered online, even if the training class is instructor-led. The tests will be available 24/7.

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How do I access my training record?
Courses you have taken are located under the "Completed" tab of your ULearn transcript.

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What do I have to score to pass an assessment?
A score of 80% or more is a passing score.

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How many times can I view course content? Take the assessment?
Course content can be viewed as many times as you would like. You will have three attempts to pass each assessment.

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What if I fail the assessment? What if I fail three times?
There are no repercussions for failing the first attempt. However, after a second failed attempt, we suggest that employees work with their supervisor to prepare a strategy for passing the third time. This could include revisiting course materials, attending a lab, or retaking the course. After a third failed attempt, there is a waiting period before the course and assessment can be taken again. For financial courses, there is a six-month waiting period, and for HRMS courses, there is a three-month waiting period. During this time, an employee’s supervisor will determine a course of action for mentoring, coaching, or restructuring the employee’s work duties and responsibilities. Once the waiting period is up, an employee must complete the course content again before assessment access is granted.

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What happens if I log out or stop taking the course? The assessment?
The course or assessment times out after three hours of idling without any activity. You can log out of the course at any time. However each time you log out and log back in you will need to navigate through the course to get to where you left off. Always attempt to complete the assessment from start to finish in one sitting. If you get interrupted and need to close out of an assessment, you may experience technical difficulties in resuming the assessment.

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What if the text on my screen is too small?
Use the "View" menu at the top of the browser window to adjust the font size.

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What if I am having difficulty viewing the course content or opening the assessment?
First, check the system requirements and make sure your system meets those requirements. Older versions of Flash Player can cause problems with viewing content and running courses and assessments. If system requirements are met, please be patient while the content loads. If you continue to have problems, email ltd@umn.edu

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What if I receive an error message after completing the online course?
If you receive an error at the end of the online course, your completion may not have been updated on your training record. Email ltd@umn.edu.

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When will the assessment completion show on my training record?
Once you have passed the assessment, the completion will appear on your ULearn transcript. (Trainings completed before September 1, 2012 will not appear in ULearn.)

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Where can I go to find out if University systems are experiencing any technical issues?
Visit http://systemstatus.umn.edu/bin/view/Main/WebHome

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How do I navigate the online training manual pdf files?
Download the Navigating PDFs and Other Assessment Tips job aid.

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