Case Studies: Employee Engagement in Action

This image shows two men looking at a laptop inside of a warehouse. The man on the left is wearing a blue button down, and the man on the right is wearing a reflective vest. They are both looking at the computer screen.

University Services: Employee Engagement Action Planning

University Services. The University Services Human Resources Office conducted an employee engagement training session for leaders which focused on action planning as a response to engagement survey results. Because University Services has a diverse group of staff who perform varying functions (Facilities, Police, Dining, Housing, Parking, U Market, Printing, Addressing and Mailing, Health and Safety, Capital Planning, and varying other personnel), the goal of the training was to provide broad guidance and resources to enable more effective planning of employee engagement initiatives. An employee engagement action planning template was developed to support leaders in the process.  

"Employee Engagement Action Planning Training" summary (pdf) and template (Excel).


This image shows three people viewing a document. There are two males, one sitting and wearing a plaid shirt and glasses, the other man is in the center wearing a grey top. A woman is sitting on the far right smiling at the document.

Global Programs and Strategy Alliance: Addressing Workload Distribution

Global Programs and Strategy Alliance (pdf). The Global Programs and Strategy Alliance (GPS) reviewed its results to the employee engagement survey question regarding equitable distribution of workload for the first two years of the survey. GPS leadership decided to explore this question further and identified a range of employee perceptions. Given the complexity of the issue, they have implemented a variety of initiatives in response to what was learned.

“Workload Distribution: Analyzing the Complexity of Individuals’ Perceptions,”


This image shows two female nurses. The nurse on the left is slightly blurry and further in the background using a stethoscope. The nurse on the right is in the forefront smiling and wearing a stethoscope.

School of Nursing: How Staff Influenced Culture, Climate, and Engagement

After the University of Minnesota conducted a system-wide employee engagement survey, the School of Nursing looked at what they could do differently to positively impact their results. One effort was the creation of the Staff Employee Work Group to initiate change in collaboration with school leadership. From April 2014 to date, this Work Group has used the results to design several different initiatives to address survey results.

“How One School’s Staff Team Influenced Culture, Climate, and Engagement,” School of Nursing (pdf).


College of Design: Improving the Diversity Climate via Employee Engagement

College of Design (pdf). In recent years, the College of Design (CDes) Diversity Committee has been actively pursuing several strategic initiatives to improve their collegiate diversity climate and ensure that the college operates in a way that is more inclusive and equitable. CDes was able to merge its most recent initiative with its college-wide Employee Engagement efforts–an assessment of their diversity climate and subsequent unit-by-unit response strategy to the findings.

“Moving the Needle: Improving the Diversity Climate via Employee Engagement,”


Academic Support Resources: Using an Individual Development Plan for Employee Development

Academic Support Resources (pdf). In the 2015 Employee Engagement Survey, one of ASR’s improvement opportunities was to increase the number of employees who felt their manager/supervisor coached them in their development. The ASR leadership team selected employee development as an organization-wide focus and started addressing employee development by redesigning their Individual Development Plan and process, focusing on the high leverage supervisor/employee developmental conversation.

“Using an Individual Development Plan for Employee Development,”