Emergency Travel Assistance
Emergency Medical and Travel Assistance Services and Political and Natural Disaster Evacuation Coverage from Redpoint
Your Basic Life Insurance plan includes automatic enrollment in Redpoint, an emergency assistance program, for you and your covered family members, including spouses and children under age 26. This service provides 24/7 multilingual assistance plus immediate help in a travel-related emergency, whether you are 100 or more miles from home or traveling internationally. UPlan Medical Plan members can have medical services covered for themselves and their dependents while traveling and Redpoint will assist with arranging related services.
Redpoint services include:
- Help at every step. Redpoint offers pre-trip resources, emergency assistance and evacuation services, as well as intelligence and travel assistance services.
- Worldwide medical and dental care referrals. Offers assistance in locating the nearest appropriate health care provider.
- Dispatch of doctors or specialists and coordination of admission into a hospital.* Redpoint arranges needed medical evacuation from your current location to the nearest appropriate hospital. However, only UPlan Medical Plan participants will have coverage for related medical care.
- Emergency travel assistance. Flight arrangements, including arranging for tickets, visas, and logistical arrangements in case you are involved in a political emergency or a natural disaster.
- Evacuation due to a political emergency or natural disaster: University to pay evacuation costs.
- Medical emergency: Traveler must be covered by the UPlan medical benefit for travel cost coverage.
*Medical services are only available for UPlan Medical Plan participants. If you participate in the University’s Basic Life Insurance benefit but do not participate in the UPlan Medical Plan, then the related medical services will be paid for by the participant.
Details on Redpoint Emergency Travel Services
The following are offered to University faculty and staff based on your individual benefit selections:
Services for Basic Life Insurance Participants
Services for UPlan Medical Participants
|Medical Evacuation and Medical Repatriation (Transportation After Stabilization) Services|
|Emergency medical evacuation||Redpoint arranges; Participant pays||Redpoint arranges; Medica pays|
|Transportation after stabilization from hospital to home or medical facility||Redpoint arranges; Participant pays||Redpoint arranges; Medica pays|
|Transportation to join a hospitalized member||Redpoint arranges and pays up to $5,000. Available when the traveler is evacuated and hospitalized for 7 days or longer.||Redpoint arranges and pays up to $5,000. Available when the traveler is evacuated and hospitalized for 7 days or longer.|
|Return of dependent children||Redpoint arranges and pays up to $5,000 for all children. Available when the traveler is evacuated and hospitalized.||Redpoint arrange and pay up to $5,000 for all children|
|Return of mortal remains to home country||Redpoint arranges and pays up to $50,000; Redpoint must arrange in order to pay for the benefit||Redpoint arranges and pays up to $50,000|
|Medical Assistance Services|
|Medical/dental referrals||Redpoint referral||Redpoint referral|
|Inpatient medical expense guarantee and payment||Not applicable||Participant is expected to pay for services and file claim with Medica. In limited circumstances, Redpoint may make payment guarantee or actual payment.|
|Medical (treatment) monitoring||Redpoint service||Redpoint service|
|Assistance with insurance claims forms||Redpoint service||Redpoint service|
|Transport of medication, vaccine, blood and medical supplies||Redpoint service; Participant pays for service||Redpoint arranges; Medica pays|
|Dispatch of doctors/specialists||Redpoint service; Participant pays for service||Redpoint arranges; Medica pays|
|Transport of medical records, documents, and studies||Redpoint service; Participant pays for service||Redpoint arranges|
|Updates to family, employer, and home physician||Redpoint service as requested||Redpoint service as requested|
|Hotel arrangements for recovery or recuperation||Redpoint service; Participant pays for service and convalescence||Redpoint arranges; Medica pays|
|Replacement of corrective lenses and medical devices||Redpoint service; Participant pays for service||Redpoint arranges; Participant or Medica (if applicable) pays|
|Pre-hospital assistance||Redpoint service||
Medica to pay for services that are medically necessary to treat the condition that are eligible for coverage under the medical plan. Any administrative services are not eligible for coverage.
|Emergency medical transportation||Redpoint service; Participant pays for service||Redpoint arranges; Medica pays|
|Transfer from initial hospital to the nearest appropriate hospital||Redpoint service; Participant pays for service||Redpoint arranges; Medica pays|
|Provide Destination Intelligence & Travel Assistance Services|
|Covered radius is more than 100 miles from home||Redpoint service (no payment needed)||Redpoint service (no payment needed)|
|Transportation of traveling companion||Redpoint arranges; Participant pays for travel||Redpoint arranges; Participant pays for travel|
|Cultural information||Redpoint service||Redpoint service|
|Travel Alerts||Redpoint service||Redpoint service|
|Replacement of lost/stolen documents, such as passports and visas||Redpoint service; Participant to pay if costs incurred||Redpoint service; Participant to pay if costs incurred|
|Transfer of funds||Redpoint service; Participant to pay if costs incurred||Redpoint service; Participant to pay if costs incurred|
|Currency exchange rates||Redpoint service||Redpoint service|
|Emergency cash advance and bail bond referrals||Redpoint service; Participant to pay if costs incurred||Redpoint service; Participant to pay if costs incurred|
|Legal locator referrals||Redpoint service; Participant to pay if costs incurred||Redpoint service; Participant to pay if costs incurred|
|Telephonic interpretation services||Redpoint service||Redpoint service|
|Immunization/inoculation requirements||Redpoint service||Redpoint service|
|Consular/embassy locations or referrals||Redpoint service||Redpoint service|
|Local voltage information||Redpoint service||Redpoint service|
|Lost luggage||Redpoint service; Participant to pay if costs incurred||Redpoint service; Participant to pay if costs incurred|
|Emergency message relay and counseling||Redpoint service; Participant to pay if costs incurred||Redpoint service; Participant to pay if costs incurred|
|Pet return services||Redpoint service; Participant to pay if costs incurred||Redpoint service; Participant to pay if costs incurred|
|Rental vehicle assistance||Redpoint arranges and pays up to $500||Redpoint arranges and pays up to $500|
|Security/ Political/ Natural Disaster Evacuations|
|Transportation to a departure point||Redpoint arranges; University to pay|
|Transportation after a natural disaster– a one-way ticket to home or host country, at member’s request||Redpoint arranges; University to pay|
|Evacuation alert notifications||Redpoint arranges; University to pay|
|Availability of security experts||Redpoint arranges; University to pay|
|Ground transportation to the nearest international airport or another safe departure point||Redpoint arranges; University to pay|
|Evacuation from an international airport or another safe departure point, to the nearest safe haven.||Redpoint arranges; University to pay|
|Where evacuation becomes impractical due to natural disaster conditions, the insurer will maintain contact until evacuation is practical or emergency security situation has passed||Redpoint arranges; University to pay|
If you have questions, contact Redpoint at 855-516-5433 (U.S. and Canada), or +1-415-484-4677 (collect calls accepted) or operations@RedpointResolutions.com.
University retirees age 65 and over have a separate travel program available for purchase called TravMed Abroad.
Assistance with 2018 Claims
The University stopped providing services through UHC Global starting January 1, 2019. If you are working with UHC Global on a claim that was opened in 2018, UHC Global will continue to provide assistance until your case is resolved, even if it closes after the transition to Redpoint.
If you need assistance, call the number on the back of your UHC Global ID card for the country where you are traveling or call collect to 410-453-6330 (U.S.) for the UHC Global Assistance Center.