Emergency Travel Assistance

New Vendor Starting January 1, 2019

The University will transition to a new emergency travel assistance provider, moving from UHC Global to Redpoint, effective January 1, 2019. If you are traveling more than 100 miles from home or internationally beginning on January 1, take a moment to print a new Redpoint card with 24/7 emergency contact information before January 1.

Important information about this change:

  • Redpoint’s Emergency Travel Assistance services are available to all University employees who participate in the Basic Life Insurance benefit.
  • UPlan Medical Plan participants will have medical evacuation and other medical care services covered as a part of their Medical Plan. 
  • Redpoint’s services are only available to eligible University of Minnesota employees and their covered dependents. Redpoint will verify eligibility.

Redpoint: Emergency Medical and Travel Assistance Services and Political and Natural Disaster Evacuation Coverage

Your Basic Life Insurance plan includes automatic enrollment in Redpoint, an emergency assistance program, for you and your covered family members, including spouses and children under age 26. This service provides 24/7 multilingual assistance plus immediate help in a travel-related emergency, whether you are 100 or more miles from home or traveling internationally. UPlan Medical Plan members can have medical services covered for themselves and their dependents while traveling and Redpoint will assist with arranging related services.

Redpoint services include:

  • Help at every step. Redpoint offers pre-trip resources, emergency assistance and evacuation services, as well as intelligence and travel assistance services.
  • Worldwide medical and dental care referrals. Offers assistance in locating the nearest appropriate health care provider.
  • Dispatch of doctors or specialists and coordination of admission into a hospital.* Redpoint arranges needed medical evacuation from your current location to the nearest appropriate hospital. However, only UPlan Medical Plan participants will have coverage for related medical care.
  • Emergency travel assistance. Flight arrangements, including arranging for tickets, visas, and logistical arrangements in case you are involved in a political emergency or a natural disaster.
    • Evacuation due to a political emergency or natural disaster: University to pay evacuation costs.
    • Medical emergency: Traveler must be covered by the UPlan medical benefit for travel cost coverage.

*Medical services are only available for UPlan Medical Plan participants. If you participate in the University’s Basic Life Insurance benefit but do not participate in the UPlan Medical Plan, then the related medical services will be paid for by the participant.

Details on Redpoint Emergency Travel Services 

The following are offered to University faculty and staff based on your individual benefit selections:

Travel Assistance 

Services for Basic Life Insurance Participants

Services for UPlan Medical Participants

Medical Evacuation and Medical Repatriation (Transportation After Stabilization) Services   
Emergency medical evacuation  Redpoint arranges; Participant pays Redpoint arranges; Medica pays
Transportation after stabilization from hospital to home or medical facility  Redpoint arranges; Participant pays Redpoint arranges; Medica pays
Transportation to join a hospitalized member  Redpoint arranges and pays up to $5,000.  Available when the traveler is evacuated and hospitalized for 7 days or longer. Redpoint arranges and pays up to $5,000.  Available when the traveler is evacuated and hospitalized for 7 days or longer.
Return of dependent children  Redpoint arranges and pays up to $5,000 for all children. Available when the traveler is evacuated and hospitalized. Redpoint arrange and pay up to $5,000 for all children
Return of mortal remains to home country Redpoint arranges and pays up to $50,000; Redpoint must arrange in order to pay for the benefit Redpoint arranges and pays up to $50,000
Medical Assistance Services  
Medical/dental referrals Redpoint referral Redpoint referral
Inpatient medical expense guarantee and payment Not applicable Participant is expected to pay for services and file claim with Medica. In limited circumstances, Redpoint may make payment guarantee or actual payment.
Medical (treatment) monitoring Redpoint service  Redpoint service
Assistance with insurance claims forms  Redpoint service Redpoint service
Transport of medication, vaccine, blood and medical supplies Redpoint service; Participant pays for service Redpoint arranges; Medica pays
Dispatch of doctors/specialists   Redpoint service; Participant pays for service Redpoint arranges; Medica pays
Transport of medical records, documents, and studies Redpoint service; Participant pays for service Redpoint arranges; Medica pays
Updates to family, employer, and home physician   Redpoint service as requested Redpoint service as requested
Hotel arrangements for recovery or recuperation Redpoint service; Participant pays for service and convalescence Redpoint arranges; Medica pays
Replacement of corrective lenses and medical devices Redpoint service; Participant pays for service Redpoint arranges; Participant or Medica (if applicable) pays
Pre-hospital assistance Redpoint service Redpoint service.  If any medical costs incurred, Medica to pay.
Emergency medical transportation Redpoint service; Participant pays for service Redpoint arranges; Medica pays
Transfer from initial hospital to the nearest appropriate hospital        Redpoint service; Participant pays for service Redpoint arranges; Medica pays
Provide Destination Intelligence & Travel Assistance Services  
Covered radius is more than 100 miles from home Redpoint service (no payment needed) Redpoint service (no payment needed)
Transportation of traveling companion Redpoint arranges; Participant pays for travel Redpoint arranges; Participant pays for travel
Cultural information  Redpoint service Redpoint service
Travel Alerts Redpoint service  Redpoint service
Replacement of lost/stolen documents, such as passports and visas Redpoint service;  Participant to pay if costs incurred Redpoint service; Participant to pay if costs incurred
Transfer of funds Redpoint service; Participant to pay if costs incurred Redpoint service; Participant to pay if costs incurred
Currency exchange rates Redpoint service Redpoint service
Emergency cash advance and bail bond referrals Redpoint service; Participant to pay if costs incurred Redpoint service; Participant to pay if costs incurred
Legal locator referrals Redpoint service; Participant to pay if costs incurred Redpoint service; Participant to pay if costs incurred
Telephonic interpretation services Redpoint service Redpoint service
Immunization/inoculation requirements Redpoint service Redpoint service
Consular/embassy locations or referrals Redpoint service Redpoint service
Local voltage information  Redpoint service Redpoint service
Lost luggage Redpoint service; Participant to pay if costs incurred Redpoint service; Participant to pay if costs incurred
Emergency message relay and counseling Redpoint service; Participant to pay if costs incurred Redpoint service; Participant to pay if costs incurred
Pet return services Redpoint service; Participant to pay if costs incurred Redpoint service; Participant to pay if costs incurred
Rental vehicle assistance Redpoint arranges and pays up to $500 Redpoint arranges and pays up to $500
Security/ Political/ Natural Disaster Evacuations  
Transportation to a departure point Redpoint arranges; University to pay
Transportation after a natural disaster– a one-way ticket to home or host country, at member’s request Redpoint arranges; University to pay
Evacuation alert notifications Redpoint arranges; University to pay
Availability of security experts Redpoint arranges; University to pay
Ground transportation to the nearest international airport or another safe departure point Redpoint arranges; University to pay
Evacuation from an international airport or another safe departure point, to the nearest safe haven. Redpoint arranges; University to pay
Where evacuation becomes impractical due to natural disaster conditions, the insurer will maintain contact until evacuation is practical or emergency security situation has passed Redpoint arranges; University to pay

If you have questions, contact Redpoint at 855-516-5433 (U.S. and Canada), or +1-415-484-4677 (collect calls accepted) or operations@RedpointResolutions.com.

UnitedHealthcare Global

The University will stop offering emergency travel assistance through UnitedHealthcare Global starting January 1, 2019. If you are working with UHC Global on a claim that was opened in 2018,  UHC Global will continue to provide assistance until your case is resolved, even if it closes after the transition to Redpoint.

Using the UHC Global Service Prior to January 1, 2019:

If you need assistance, call the number on the back of your UHC Global ID card for the country where you are traveling or call collect to 410-453-6330 (U.S.) for the UnitedHealthcare Global Assistance Center.

University Retirees

University retirees age 65 and over have a separate travel program available for purchase called TravMed Abroad.