UnitedHealthcare Global is an emergency medical assistance program that is provided to you and covered family members with your enrollment in a UPlan medical option.
UnitedHealthcare Global provides 24-hour access to multilingual assistance coordinators. They can help with any type of travel-related emergency when you are 100 or more miles away from home or in a foreign country.
- Medical assistance services
- Emergency medical evacuation and repatriation services
- Global intelligence and security services
- Travel assistance services
- Assistance, evacuation, and repatriation where there is a political or natural disaster emergency
UnitedHealthcare Global and the claims administrator work closely to coordinate the emergency medical assistance services with your UPlan benefits. They will help you to locate the nearest appropriate health care provider or to coordinate admission into a hospital or care facility. UnitedHealthcare Global will also work with your medical plan to coordinate a direct deposit payment that may be required in order to be admitted to an international hospital.
The program does not cover the cost of hospital or medical expenses. These services are covered through your UPlan medical plan subject to the usual terms and conditions of your UPlan coverage for emergency and urgent care when you are out of the network. You may refer to the Benefit Features chart in the 2017 UPlan Medical Summary of Benefits (pdf) for specific benefit information.
Setting Up a Personal Account
To learn more about the services, including limitations, you can set up a personal account to access online services through the UnitedHealthcare Global website. The UPlan's UnitedHealthcare Global policy number is 32721.
With your account you can:
- Print a member ID card
- View, print, and download information and documents related to the program, including the plan description
- Search the latest intelligence, medical advice, and security alerts
- Submit an inquiry and open a case online through the UnitedHealthcare Global Emergency Response Center
Using the Service
When you need assistance, call the toll-free number printed on the back of your UHC Global ID card that corresponds to the country in which you are traveling or call collect to 410-453-6330 (Baltimore, Maryland)to reach the UnitedHealthcare Global Assistance Center.
United Healthcare Global can also help with non-medical problems such as lost or stolen passports or translations services.
If you are a University retiree over age 65, you have a separate travel program available to you called TravMed Abroad.
Find additional information about the program on the UnitedHealthcare Global website.