UnitedHealthcare Global is an emergency travel assistance program that is provided to you and covered family members with your enrollment in a UPlan medical option.
UnitedHealthcare Global can help with any type of travel-related emergency when you are 100 or more miles away from home or in a foreign country.
- Medical assistance services
- Medical evacuation and repatriation services
- Security and political evacuation services
- Travel assistance services
- Natural disaster evacuation services
If you have a medical, travel, or personal safety problem, call UnitedHealthcare Global at the toll-free phone number on the ID card. A multi-lingual Assistance Coordinator will render whatever assistance is necessary, and UnitedHealthcare Global's Emergency Response team will monitor your case until the situation is resolved.
UnitedHealthcare Global and Medica, the claims administrator, work closely to coordinate the emergency medical assistance services with your UPlan benefits. They will help you to locate the nearest appropriate health care provider or to coordinate admission into a hospital or care facility. UnitedHealthcare Global will also work with Medica to coordinate a direct deposit payment that may be required in order to be admitted to an international hospital. UnitedHealthcare Global will help you until you have returned home or have received final treatment.
International hospital and medical expenses through UnitedHealthcare Global are covered as in-network benefits, subject to the usual terms and conditions of your UPlan coverage for emergency and urgent care. You may refer to the Benefit Features chart in the 2018 UPlan Medical Summary of Benefits (pdf) for specific benefit information.
Setting Up a Personal Account
To learn more about the services provided, including limitations, you can set up a personal account to access online services through the UnitedHealthcare Global website. The UPlan's UnitedHealthcare Global policy number is 32721.
With your account you can:
- Print a member ID card
- View, print, and download information and documents related to the program, including the plan description
- Search the latest worldwide destination intelligence, medical advice, and security alerts
- Submit an inquiry and open a case online through the UnitedHealthcare Global Emergency Response Center
Using the Service
When you need assistance, call the toll-free number printed on the back of your UHC Global ID card that corresponds to the country in which you are traveling or call collect to 410-453-6330 (Baltimore, Maryland)to reach the UnitedHealthcare Global Assistance Center.
United Healthcare Global can also help with non-medical problems such as lost or stolen passports or translations services.
If you are a University retiree over age 65, you have a separate travel program available to you called TravMed Abroad.
Find additional information about the program on the UnitedHealthcare Global website.